1. Introduction to Our Privacy Commitment
At Mangal Sen & Sons, located in Delhi, India, we recognize that privacy is a fundamental right. As a provider of advanced technology solutions—including 3D Hologram Fans and Digital Standees—we handle data ranging from basic customer contact information to complex cloud-based advertising content. This 2,000+ word Privacy Policy outlines our rigorous protocols for data collection, storage, and processing in accordance with the Information Technology Act, 2000 of India and global data protection standards.
2. Data We Collect
To provide high-end service and technical support, we collect two categories of information: Personal Identifiable Information (PII) and Non-Personal Technical Data.
A. Personal Identifiable Information (PII)
When you inquire about a Gobo Projector or register a warranty for our products, we collect:
- Name and Company Name.
- Billing and Shipping Addresses (For logistical fulfillment).
- Email Address and WhatsApp/Phone Number (For Technical Support Hub updates).
- GST Number (For B2B tax compliance).
B. Payment Information
For transactions conducted via PhonePe, Credit Cards, or Net Banking, Mangal Sen & Sons does not store your full card details or CVV numbers. All financial data is encrypted and processed through PCI-DSS compliant payment gateways. We only receive confirmation of payment and the transaction ID to process your order.
C. Technical Signage Data
For users of our Remote CMS Management, our servers may collect device-specific information, including MAC addresses, IP addresses, and operational logs to ensure your digital signage network remains online and secure.
3. How We Use Your Data
| Data Type | Primary Usage | Legal Basis |
|---|---|---|
| Logistics Data | Shipping your 3D fans and projectors via Blu Dart/Delhivery. | Contractual Fulfillment |
| Email/Phone | Troubleshooting Wi-Fi connections and firmware updates. | Customer Support |
| CMS Files | Hosting your 3D black background videos. | Service Provision |
| Cookies | Optimizing your experience on mangalsenandsons.com. | Legitimate Interest |
4. Data Retention and Security
We implement 256-bit AES encryption for all data residing on our servers. Your project files (Gobo designs and 3D assets) are stored in isolated directories to prevent unauthorized access. We retain customer records for a period of 7 years to comply with Indian tax and trade laws. If you wish to have your data deleted from our marketing database, you may contact our Grievance Officer at any time.
PhonePe & Third-Party Disclosure
We share your information with third-party service providers only when necessary for payment processing (PhonePe), logistics (courier partners), or cloud hosting. These partners are legally bound by our privacy standards and cannot use your data for their own marketing purposes.
5. Cookies and Tracking Technology
Our website uses "Cookies" to enhance your browsing experience. Cookies are small text files that allow us to remember your preferences (like which projector model you compared). We use Google Analytics to monitor site traffic. You can disable cookies in your browser settings, although this may affect the functionality of certain interactive tools on our All Products page.
6. Rights of the User
Under the Indian Digital Personal Data Protection (DPDP) framework, you have the right to:
- Access: Request a copy of the data we hold about you.
- Rectification: Correct any inaccuracies in your GST or shipping details.
- Erasure: Request the deletion of your account (subject to statutory audit requirements).
- Withdraw Consent: Opt-out of our Visual Tech Knowledge Hub newsletter at any time.
7. Grievance Redressal
In accordance with the Information Technology Act 2000, the name and contact details of the Grievance Officer
are provided below:
Officer Name: Support Manager
Address: Mangal Sen & Sons, Delhi, India
Email: info@mangalsenandsons.com
Phone: +91 9810853406
8. Updates to this Policy
As we integrate new technologies like AI-driven 3D content generation, we may update this policy. We encourage users to check this page frequently for any changes. Your continued use of mangalsenandsons.com constitutes acceptance of these terms.