1. Final Sale Policy
At Mangal Sen & Sons, we deal in high-precision, industrial-grade advertising hardware, including 3D Hologram Fans, Gobo Projectors, and Digital Standees. Due to the sensitive electronic nature and the logistical complexities of these products, all sales conducted through mangalsenandsons.com are considered Final. We do not offer a "Change of Mind" return policy or a "Trial Period" for any of our equipment.
No General Returns Accepted
Mangal Sen & Sons does NOT accept returns or provide refunds for any product once it has been delivered in good physical condition. We strongly advise all clients to review technical specifications, dimensions, and wattage requirements before finalizing their purchase.
2. Transit Damage: The Only Exception
The only circumstance under which a replacement will be considered is if the product is delivered in a physically damaged state caused strictly by the logistics partner during transit. Because we use premium couriers like Blue Dart and Delhivery, every shipment is insured; however, to claim this insurance and validate your replacement, you must follow our rigorous verification protocol.
A. The 48-Hour Claim Window
Any claim for transit damage must be reported to Mangal Sen & Sons within 48 hours (2 days) of the delivery timestamp recorded by the courier company. Requests raised after this 48-hour window will be summarily rejected, as we cannot determine if the damage occurred post-delivery due to client handling.
B. Mandatory Unboxing Video Requirement
To prevent fraudulent claims, a continuous, unedited unboxing video is a non-negotiable requirement for any replacement request. Without this video, no claim will be processed under any circumstances.
Your Unboxing Video must show:
- The outer courier package from all 4 sides before opening, showing the shipping label clearly.
- The process of opening the box and removing the internal padding/protection.
- Clear close-up footage of the damage (e.g., a cracked fan blade or a broken projector lens).
- The video must be a single shot with no cuts or post-production editing.
3. Replacement Process for Verified Damage
Once your unboxing video and claim are submitted via our Technical Support Hub, our Delhi team will verify the footage. If the damage is confirmed as transit-related:
- We will arrange a reverse pickup of the damaged unit at our cost.
- Upon receiving the damaged unit at our hub, we will ship a brand-new, pre-tested replacement within 3-5 business days.
- If the specific model is out of stock, a full refund will be processed to your original payment method (PhonePe/Bank).
4. Non-Refundable & Non-Replaceable Scenarios
Replacements or refunds will strictly not be issued for:
- Minor scratches on the outer metal casing that do not affect the functionality of the Gobo Projector or display.
- Damage caused by using a wrong power adapter or high-voltage surge (please use a stabilizer).
- Issues related to Wi-Fi connectivity that are solved by following our Troubleshooting Guide.
- Custom-etched glass lenses (Gobos) which are manufactured uniquely for your brand.
5. Order Cancellation Terms
Orders can only be cancelled within 12 hours of payment, provided that the order has not been processed for shipping or custom lens etching. To cancel, you must contact us via WhatsApp at +91 9810853406. Once an order is "Dispatched," it cannot be cancelled.
6. Refund Timelines (Only for Approved Claims)
If a refund is approved due to stock unavailability of a replacement unit, the following timelines apply for PhonePe and other gateways:
| Payment Method | Refund Completion Time |
|---|---|
| UPI (PhonePe / GPay) | 2 - 3 Business Days |
| Credit/Debit Cards | 5 - 9 Business Days |
| Net Banking / NEFT | 3 - 5 Business Days |
7. Technical Support vs. Returns
Most issues reported as "defects" are often setup errors. Before requesting a replacement, please visit our Maintenance and Repair Guide. We provide lifetime technical support and a 12-month hardware warranty to ensure your display remains functional. A technical glitch is not grounds for a return; it is a service request under your warranty.
8. Legal Agreement
By making a purchase on mangalsenandsons.com, you acknowledge that you have read, understood, and agreed to this strict Refund and Cancellation Policy. Any attempts to bypass this policy through chargebacks or disputes without providing the mandatory unboxing video will be contested using this signed agreement in the jurisdiction of Delhi Courts.
For any disputes or to submit your unboxing video, please email: info@mangalsenandsons.com or contact our service director directly at +91 9810853406.